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Policies


How to Contact Us

Email: Info@BOLDbykattour.com
Telephone: 843-733-BOLD (2653)
Mailing address: BOLD by Kattour
PO Box 31528
Myrtle Beach, SC 29588

How to Order

Order Online
Select your items to purchase, and add them to your cart. Click on the checkout option and view your items for purchase. Once you are satisfied, use the checkout process to enter all of the necessary information.

Forms of Payment
BOLD by Kattour accepts payments made with Visa, MasterCard, American Express, Discover, and PayPal. Orders will be shipped within 48 hours of authorization of payment has been completed.

Shipping Information

Continental United States
All items include FREE shipping and insurance via U.S. Postal Service first class mail.

Priority shipping is available for an additional charge. For pricing on prioirtity shipping, please email us at Info@BOLDbykattour.com.

International Shipping

Outside of the Continental United States, please contact us at Info@BOLDbykattour.com for shipping rates and costs.

Return Policy

All items may be exchanged for store credit or a different Item of the same price within 14 days of purchase date.

An item will be exchanged or repaired if the item is defective, not as described, or damaged during shipment. It must be returned in original condition and packaging within 14 days of purchase date. Buyer must e-mail Info@BOLDbykattour.com with any problem and to obtain a return approval authorization number. Item must be returned via USPS, UPS or Fed Ex and insured.

Please be aware that BOLD by Kattour makes one-of-a-kind jewelry items, so if an item is returned, it may not be replaced with duplicate item.

BOLD by Kattour strives to be as accurate as possible in describing and photographing items. However, due to natural differences in stones, beads, pearls, and other materials, and because computer monitors may be calibrated differently, the item may appear slightly different when you receive it at home. Also, no two items will look exactly alike, even if a design is duplicated. BOLD by Kattour concentrates on creating unique one-of-a-kind designs; please keep this in mind when ordering. We want the buying experience to be a pleasant one and we will do everything we can to ensure your satisfaction.

Warranty

Should your item break due to regular and normal use and/or wear, we will attempt to repair it at no cost. Simply return the item, including all pieces and stones to the address above and please be sure to protect the item when you package it. Please also insure the item when you mail it.

If an item has undergone damage that is above and beyond regular or normal use and/or wear, a fee may be charged to repair the item, depending on the degree of damage. The buyer will be contacted in such a case.

If an item cannot be repaired, or if the item requires additional materials, a fee will be discussed with you before any work is done.

We're sorry, we cannot reimburse for return shipping costs.